1. Scope

This Privacy Policy applies to individuals who:

• Visit our website or use our ordering portal.
• Apply for, manage, or use a business account.
• Participate in our sales representative or distributor program.
• Contact us about accounts, orders, billing, or support.
• Subscribe to or interact with our email or text messaging programs.

Ordering access is limited to approved business accounts. NeXera Bio does not offer consumer retail purchasing.

2. Information We Collect

The information we collect depends on how you interact with us.

3. Information Sources

We collect information:

• Directly from you when you submit an application, place an order, contact us, or subscribe to communications.
• Automatically when you interact with our website or messages.
• From your business or its authorized representatives.
• From representatives or distributors assisting with your account.
• From payment providers, shipping providers, and other service providers supporting a transaction.
• From public registries or verification services used to review business and professional credentials.

4. How We Use Information

We use information to:

• Review applications and verify account eligibility.
• Establish, administer, and secure business accounts.
• Maintain account pricing and representative assignments.
• Process orders, arrange fulfillment, and provide shipping updates.
• Manage invoices, payments, credits, and account reconciliation.
• Respond to inquiries and resolve support requests.
• Administer representative and distributor relationships, including commission records.
• Send account notices and other operational communications.
• Send marketing communications where permitted and with consent where required.
• Monitor website performance and improve our services.
• Detect fraud, prevent misuse, and protect our systems.
• Maintain required records, resolve disputes, and comply with applicable law.

Providing a telephone number, applying for an account, or placing an order does not by itself constitute consent to promotional text messages.

5. How We Disclose Information

We may disclose information to the following recipients when relevant to the purposes described in this policy.

Service providers

These include providers supporting website hosting, account administration, payment processing, shipping, credential verification, customer support, email delivery, mobile messaging, analytics, and security.

Assigned representatives and distributors

We may share application, contact, pricing, order, and account information with the representative or distributor associated with your account to support onboarding, account service, order coordination, and commission administration.

Professional advisers and legal recipients

We may disclose information to legal, accounting, and other professional advisers, or when reasonably necessary to comply with applicable law or valid legal process, investigate suspected misuse, enforce agreements, or protect rights and security.

Business transactions

Information may be disclosed in connection with a proposed or completed merger, acquisition, financing, reorganization, or transfer of business assets, subject to applicable confidentiality and privacy requirements.

NeXera Bio does not sell personal information.

Mobile messaging protection

Mobile numbers collected for our messaging program, text messaging opt-in data, and consent records are not sold, rented, or shared with third parties or affiliates for their own marketing or promotional purposes.

We may provide this information to service providers supporting our messaging program as needed to operate the service, maintain consent records, and process opt-out requests. The other sharing provisions in this policy do not authorize third-party marketing use of your messaging consent.

6. Cookies, Analytics, and Cart Reminders

Our website uses cookies and similar technologies to support account access, website security, shopping cart functionality, checkout, performance monitoring, and analytics.

These technologies may help us identify items placed in a shopping cart and determine whether checkout was completed. Where enabled and legally permitted, this information may be used to send cart reminders by email or text message. Promotional text reminders require the applicable messaging consent.

You can manage cookies through your browser settings and any privacy controls provided on our website. Blocking certain cookies may affect login, cart, or checkout functionality.

7. Information You Should Not Submit

Our website, forms, ordering portal, and communication channels are intended for business administration.

Do not submit patient-identifying information, medical records, or other sensitive personal information unrelated to your business account or transaction.

If you believe you have submitted such information accidentally, contact privacy@nexerabio.com. We will assess the submission and take appropriate steps to restrict access, remove information where appropriate, and address applicable obligations.

8. Data Security

We maintain administrative, technical, and organizational measures designed to protect personal information against unauthorized access, loss, misuse, or disclosure.

No website, transmission method, or storage system can guarantee complete security.

You are responsible for protecting your account credentials and notifying us promptly if you suspect unauthorized account access. Do not share passwords through email or text messages.

9. Data Retention

We retain information for as long as reasonably necessary for the purposes described in this policy, including account administration, transaction records, support, security, legal obligations, and dispute resolution.

Retention periods depend on the type of information, the nature of our relationship, applicable recordkeeping requirements, and any outstanding dispute or investigation.

We may retain limited consent and suppression records after you unsubscribe so that we can document and honor your communication preferences.

10. Privacy Rights and Communication Choices

Depending on your location and the laws applicable to your information, you may have rights to:

• Request access to personal information we hold about you.
• Request correction of inaccurate information.
• Request deletion, subject to applicable exceptions.
• Obtain a portable copy of certain information.
• Withdraw consent where processing relies on consent.
• Opt out of specified processing, such as sale, targeted advertising, or certain profiling, where applicable.
• Appeal a decision concerning a privacy request where the law provides that right.

To submit a request, email privacy@nexerabio.com or call 888-265-4457. Please identify your request and the account or email address involved.

We may need to verify your identity and, where relevant, your authority to act for another person or business. We will respond within applicable legal time limits and explain any denial and available appeal process.

We will not unlawfully discriminate against you for exercising privacy rights.

Email preferences

You may unsubscribe from promotional emails using the unsubscribe link in the message. We may still send necessary nonpromotional communications concerning your account, transactions, security, or legal notices.

Text message preferences

You may withdraw messaging consent using the methods described below.

11. Mobile Messaging Terms

12. Third-Party Services and Children’s Privacy

Our website may link to third-party websites or services. Their privacy practices are governed by their own policies, which you should review before providing information.

Our services are intended for business users and are not directed to children under 13. We do not knowingly collect personal information from children under 13. If you believe a child has provided personal information, contact privacy@nexerabio.com.

13. Policy Updates

We may update this Privacy Policy to reflect changes in our practices, services, or legal requirements.

We will post the updated policy with a revised “Last Updated” date and provide additional notice or obtain consent where required by law.

14. Contact