Order Cancellation Policy
NeXera Bio LLC supplies products to approved wholesale business accounts. This policy explains when confirmed orders may be cancelled, how to request changes, and how eligible cancellation refunds are handled.
Last Updated: July 6, 2026
NeXera Bio LLC (“NeXera Bio,” “Company,” “we,” “our,” or “us”) supplies products to approved wholesale business accounts. This Order Cancellation Policy applies to cancellation and modification requests submitted by those accounts (“Purchasers”).
1. Cancellation Window
1.1 Before Shipment Notification. Except for special orders disclosed under Section 3.2, an order may be cancelled at no charge if NeXera Bio receives the written cancellation request before shipment confirmation containing tracking information is sent to the Purchaser (“Cancellation Window”). The standard Cancellation Window closes when that notification is sent, even if carrier pickup has not yet occurred, subject to applicable law.
1.2 How to Request Cancellation. To cancel an eligible order, the Purchaser must submit a written request to support@nexerabio.com that includes:
- The order number;
- The name on the account; and
- A brief statement requesting cancellation.
1.3 Confirmation of Cancellation. NeXera Bio will review the request and send written confirmation of the outcome. Eligibility is determined by when we receive the written request, not when we process it. An otherwise eligible request received within the Cancellation Window will not become ineligible solely because it is reviewed after shipment confirmation is sent. Please retain your request and our response for your records.
2. Refund of Cancelled Orders
2.1 Full Refund to Original Payment Method. Eligible orders cancelled within the Cancellation Window will receive a full refund of amounts paid for the cancelled order, including any shipping charges, to the original payment method. If no payment was collected, no refund is due.
2.2 Processing Time. Refunds for cancelled orders are typically processed within five (5) to seven (7) business days of NeXera Bio’s cancellation confirmation. Actual posting time depends on the Purchaser’s financial institution and payment method. Any shorter deadline required by applicable law will apply.
2.3 No Restocking Fee. No restocking fee or administrative charge applies to orders cancelled within the Cancellation Window.
3. Orders That Cannot Be Cancelled
3.1 After Shipment Notification. Requests received after shipment confirmation containing tracking information has been sent fall outside the standard Cancellation Window, except where cancellation or another remedy is required by applicable law. The NeXera Bio Refund & Replacement Policy governs post-shipment claims for damage, incorrect fulfillment, defects, or other eligible issues.
3.2 Custom or Special Orders. Customized, special-request, or non-standard orders may have separate cancellation restrictions. Any such restriction must be disclosed to and accepted by the Purchaser before the order is placed. These restrictions remain subject to applicable law.
4. Refused Shipments
4.1 Refusing delivery or failing to accept delivery does not, by itself, cancel an order or establish eligibility for a refund. Contact us promptly if there is a delivery issue. Claims involving damage, incorrect fulfillment, or another eligible concern will be reviewed under the Refund & Replacement Policy and applicable law.
4.2 Where a shipment is refused for a reason attributable to the Purchaser, reasonable, documented return shipping or other directly related costs may be payable only as permitted by the agreed purchase terms and applicable law. We will explain any proposed charges. Costs arising from NeXera Bio’s fulfillment error will not be charged to the Purchaser.
5. Modifications to Confirmed Orders
5.1 Requests to change products, quantities, or a shipping address are treated as cancellation of the original order and placement of a new order. Standard modifications are available within the Cancellation Window, subject to the special-order terms in Section 3.2. Revised pricing, availability, and shipping charges will be confirmed before the new order is placed.
5.2 To request a modification, the Purchaser must contact support@nexerabio.com with the original order number and the requested changes. NeXera Bio will confirm whether the modification can be accommodated.
6. NeXera Bio’s Right to Cancel
6.1 NeXera Bio may cancel an order where reasonably necessary because of product unavailability, a material pricing error, an unresolved account eligibility issue, suspected fraud, or a legal restriction. We will notify the Purchaser of the cancellation.
6.2 If NeXera Bio cancels an order, the Purchaser will receive a full refund of amounts paid for that order, including any shipping charges, to the original payment method. If no payment was collected, no refund is due. The processing timeframe in Section 2.2 applies. This provision does not limit any additional right or remedy required by applicable law.
7. Policy Scope
This Policy addresses cancellations and changes to wholesale orders. It does not replace product labeling, product-specific restrictions, supplied instructions, or applicable legal requirements, and it does not expand the permitted uses of any product. Nothing in this Policy excludes or limits rights or remedies that cannot lawfully be excluded or limited.
8. Contact Information
For all cancellation requests, contact:
Include your order number in all correspondence.
9. Policy Updates
NeXera Bio may update this Policy from time to time. The version made available at the time of the Purchaser’s order governs that transaction, subject to applicable law. Revised versions apply prospectively and will be posted at nexerabio.com with an updated revision date. Material changes will be communicated to active account holders by email.